As soon as we learned about the unauthorized access to patient information, we immediately launched an investigation and brought in leading experts in cybersecurity to help us. We quickly took steps to notify patients whose information may have been impacted and offered free identity monitoring services for a year. We care about our patients, and even though we have no indication that any accessed information has been misused, we have extended coverage of the free identity monitoring services to three years.
We take this incident very seriously, and we are sorry this occurred. We already have taken steps to help prevent this from happening again. Below we have provided additional information and steps you may consider taking to help protect your or your minor’s information.
We want to provide additional information about the Equifax child monitoring product we have offered to impacted minors. Since most children don’t have an open credit file, Equifax will create a file and immediately “lock” the minor’s credit to ensure that no one can open a credit file in that minor’s name. If anyone does try to open a credit file in the minor’s name, the parent or guardian will be alerted. If you have any questions about this service, please call Equifax at 1-866-820-9010.
We are also providing below information and resources regarding protective actions you may consider taking for your minor at the other two credit bureaus:
In addition to enrolling in the free Equifax identity protection services that we are offering, below are some protective measures affected adults may consider taking:
To read the original notice regarding the Security Incident please click here .
If you have any questions, please contact Melanie Rouse at 813-961-8500.